Ryan O'Connor

Developer, Advocate

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Experience

2023 - Current

Customer Success Manager

Squint
  • Onboard new customers, providing training and guidance to help them maximize the value of our products or services.
  • Act as a customer advocate within the organization, ensuring that customer feedback is heard and prioritized.
  • Collaborate cross-functionally with sales, product, and support teams to address customer issues and drive product improvements.
  • Create Reports and analyze customer data to identify trends and develop actionable insights.
  • Monitor customer health metrics and take proactive measures to prevent churn.
  • Develop and maintain customer success resources, such as knowledge bases, training materials, and best practices guides.
  • Led renewal conversations with customers, demonstrating a deep understanding of their needs, usage patterns, and challenges, resulting in a high renewal rate and increased customer satisfaction.

    • 2021 - 2023

    Principal Product Manager

    Splunk
  • Lead the product vision, strategy, and roadmap for the Splunk Design System.
  • Managed a team of 15 designers and engineers.
  • Advocated, and helped build, a community of thousands of developers.
  • Built a developer training course and certification.
  • Implemented telemetry across the product suite to enable data driven decision making.
  • Evangelized our javascript library and drove adoption and growth to ~1500 DAU.
  • Built and maintained open-source projects that were used to enable customers with our Javascript library.
  • Spoke at multiple conferences in front of large audiences on a variety of technical topics.
  • Collaborated with partners across the company at all levels, C-suite and below.

    • 2019 - 2021

    Senior Engineering Manager

    Splunk
  • Engineering Manager for the Splunk Social Impact Team.
  • Drove projects with nonprofit partners from initial inception to measurable impact.
  • Planning, building, testing, and publishing open-source applications.
  • Built many different projects in Zeit/Vercel, including Splunk integrations.
  • Assisting with architecting and implementing programs around product donation and workforce development.
  • Lead the procurement of Vercel for Splunk.

    • 2018 - 2019

    Senior Advisory Engineer

    Splunk
  • Worked as member of the emerging products advisory team (ePAT) under the Product Management org.
  • Developed a program to introduce new products to customers and gather feedback.
  • Advisor to engineering teams at Splunk.

    • 2015 - 2021

    Adjunct Professor

    University of Connecticut
  • Developed and Taught courses in the School of Business and School of Engineering for 7 years.
  • Courses included Introduction to Python, Business Data Analytics I and II, Introduction to Industrial IoT, Network Security, and Security, Audit, and Compliance.
  • Co-created and Managed an Innovation Lab.

    • 2015 - 2018

    Splunk Consultant

    Hurricane Labs
  • Designing and implementing enterprise level Splunk infrastructure on both Windows and Linux.
  • Worked with all license sizes of (500MB to Unlimited.)
  • Development of custom searches and dashboards to aid in business strategies.
  • Consulting on security strategies using Splunk Enterprise Security.
  • Planning data retention policies to help prevent data sprawl and other big data challenges.
  • Managing multiple large scale projects at one time.

    • 2008 - 2015

    Security Analyst

    University of Connecticut
  • Resolve complex network problems using a data-driven approach.
  • Supervise students and assist them with troubleshooting problems and learning new skills.
  • Management of Windows and Linux Servers.
  • Advocate for logging data to Splunk.
  • Designed and managed Splunk infrastructure.
  • Daily incident response and log analysis.

    • © Ryan O'Connor. All Rights Reserved.